Contact Us
We're here to help! If you have questions, concerns, or feedback about Ask Us Here, please don't hesitate to reach out.
Company Information
Company Name
Imfiy BV
Registered Address
Raamplein 1
1016 XK Amsterdam
Netherlands
KVK Number
67058094
VAT Number
NL856812419B01
Get in Touch
📧General Inquiries & Support
For questions about our services, account issues, or technical support:
[email protected]We typically respond within 1-2 business days
🔒Privacy & Data Protection
For GDPR requests, data access, or privacy concerns:
[email protected]We respond to GDPR requests within 30 days
💳Billing & Payment Issues
For payment disputes, refund requests, or wallet issues:
[email protected]Include your session ID or transaction date for faster resolution
🤝Partnership & Business Inquiries
Interested in partnering with Ask Us Here or becoming a professional:
[email protected]Frequently Contacted About
❓ How do I reset my password?
Use the "Forgot Password" link on the login page or contact [email protected]
❓ How do I add funds to my wallet?
Go to your Wallet page and click "Add Funds" to top up via PayPal
❓ Can I get a refund for wallet credits?
Wallet credits are non-refundable but never expire. See our Refund Policy for details.
❓ How do I delete my account?
Contact [email protected] with your request. Note that remaining wallet balance will be forfeited.
❓ I was charged incorrectly. What do I do?
Email [email protected] within 7 days with your session details for a review
Business Hours
Email Support: Available 24/7 (responses within 1-2 business days)
Platform Access: 24/7 (coaches set their own availability)
Need Immediate Help?
For urgent account or payment issues, please email [email protected]with "URGENT" in the subject line.
Note: If you're experiencing a mental health crisis, please contact emergency services or a crisis hotline immediately. Ask Us Here provides personal development coaching and professional advice, not emergency mental health services.